ABOUT US

About YES Sacco

Yes Sacco  is a licensed Sacco established in ……….. with the Sole objective of uplifting the members’ social economic wellbeing.

In the Sacco responded to members banking needs by introducing the several products to offer banking services to its members. To date the Sacco has its members in the following regions in Nairobi(Parkside towers ), Mombasa, Kisumu, Nakuru, ,Eldoret, Western Region, Central Region.

Our profile

Objective – The objective of establishing Yes Sacco was to enhance members’ individual socio-economic status by way of:-

·     Mobilization Of savings

·     Afford them credit at fair and reasonable rate

Vision :

Mission:  Empowering members for life

Core values (TIIP)

·     Teamwork

·     Integrity

·     Innovation

·     Professionalism

 ·Listening and Caring

Motto

Save More, Borrow wisely

By- laws

Yes SACCO membership

Membership Eligibility 

Yes Sacco’ Membership is open to all Kenyan Nationals anywhere in the World

INDIVIDUAL MEMBERSHIP

To join the Sacco one needs to;

1). Complete Membership Application Form

2). Attach copy of Kenyan National Identity Card or Valid Kenyan Passport

3). Attach colored passport size photograph.

Sacco services

OUR COMMITMENT

This Customer Service Charter is our formal commitment and promise to provide you with services that meet your expectations. We are committed to meet and even exceed these expectations.

 OUR OBLIGATIONS

We shall endeavor to provide you with high quality service by:-

·         Communicating effectively.

·         Acting on any feedback relayed and prompt response

·         Providing accurate, complete and up-to-date information.

·         Having competent staff who knowledgeable about our products and services.

·         Being courteous and courteous.

 YOUR RESPONSIBILITIES 

 Providing accurate and complete information

Providing your membership details ready when contacting us

Treating our staff with courtesy and respect  

Sharing with us your feedback

 OUR PROMISE TO OUR MEMBERS

When you call us on the telephone us we will:-

·         Answer your call and be ready and willing to serve

·         Let you know who you are speaking to

·         Remain polite, courteous and friendly

When you e-mail or write a letter to us we will:-

  • Provide an initial email response within 24 hours and respond to letters  within 3 working days
  • Let you know who is dealing with your enquiry
  • Remain polite and be courteous

When you need information from us, we will:-

  • Ensure  we provide you with accurate, complete and up-to-date information
  • Ensure that our website and web portal are accessible

When you have a complaint about our service, we will:-

  • Provide an acknowledgment and initial response within 24 hours
  • Resolve the complaint within a maximum of 5 working days 

CMC

  • Chairman- Vincent Mayabi
  • Vice Chairman-Martin Waigwa
  • Treasurer- Gilbert Ngetich
  • Secretary- Alfred Polo

Committees

  • Education committee- Martin Waigwa and Nicholas Marvin Onyango
  • Credit committee- Gilbert Ngetich, Vincent Mayabi and Alfred Polo

Ex-official – Lawrence Maungu

Supervisory

  • Chairman- Daniel Mwatu
  • Secretary- Rashid Mohammed
  • Member- John Kimani

SACCO Staff

  • Martha Oloo- Sacco Manager
  • Luis Julio Mukiira- Sacco Administrator
  • Nora Wesonga- Sacco Customer Care